PLEASE READ THIS PRIVACY STATEMENT CAREFULLY

1. Introduction

Tripovy respects the privacy of every user (data subject), and complies with all Applicable laws for the protection of data subject privacy, including, without limitation, all required Directives on Data protection regulations of where you are accessing the service. When this Privacy Policy mentionsTripovy, it refers to Tripovy “we”, “us”, or “our”, accessible athttps://tripovy.com and we will be acting as your Data Controller. Our privacy promises: We value your privacy & data security We use data for your best experience with us You control your data After that, you're all set to make your next transaction through us. By using the website and Services, you hereby consent to our Privacy Policy and agree to the terms in our Terms and Conditions and Privacy Policy. If you are not comfortable with any aspect of this Privacy policy. You should immediately discontinue your access to the Site. We are compliant with all applicable laws and regulations applicable to the processing of data, including the EU Regulation 2016/679 (the “GDPR”) and the Bangladesh proposed Data Protection Act, 2022. Finally, if you like to exercise your data privacy rights and control how your information is used read the section “Your Data Privacy rights and Choices” below.

2. Personal Information Collection

When you visit the Tripovy Booking Portal to make a booking, during the process of your registration and booking section, we will collect some personal identifiable information as described below, only with your consent;

1. Name
2. Email Address
3. Phone Number
4. Date of Birth
5. Billing Information

This information shall only be used for the purpose of contacting the customer and carrying out the services. Information relating to payment card details shall be under special protection and will only be accessible to credit card companies and banks in order to authorize your payment and purchases.

3. Removing User Data

Users may request to remove all their data which includes their name, phone number, email, past air ticket and hotel booking details by emailing:support@tripovy.com

Or, by clicking the account delete button on our app after which a verification call will be made and will be processed within 2 working days upon confirmation.

All requests will be processed after successful phone verification and confirmation within 2 working days.

4. Personal Information Use

We use the information we collect in various ways, including:

• Booking a Travel or Accommodation Service: During this process, we will ask you only for the information that we and service providers need to provide you with preferred Travel and Accommodation services. These include completing and managing your booking, sending you communications by email, call or SMS in relation to your booking (e.g. confirmations, modifications and reminders), allowing us to respond to your queries. Such communications could be managed by us or by our partners. We endeavor to show to you the most relevant travel or accommodation data and help you in a personalized manner with your booking. We might save your data for future bookings to make it easier for you to finish a booking with us. Please, bear in mind that the identification data we use is going to be the information that you provided in your booking.
• Communication: Apart from the communications already mentioned above, we can get in touch with you by the different means provided by you, and for the following purposes: To respond to any query or request from you or any user and handle it.
• Improving our Services:We use data for analytical purposes. This is part of our policy to enhance user experience, but can also be used for testing purposes, troubleshooting and improving the functionality and quality of our services. The main goal here is to optimize our service to your needs, making our site easier and more enjoyable to use.
• Legal Purpose: In certain cases, we may need to use your data to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce our terms and conditions or to comply with lawful requests from law enforcement.

5. Personal Information Sharing

We may share some categories of personal information with your consent, and as required by applicable law, with the following third parties:

• Service Providers: Our Service providers assist us in, providing all Travel and Accommodation services, and meeting our day to day business operations needs including to perform certain services and functions, e.g. providing Travel and Accommodation services, hosting services, cloud services, email communication software and email newsletter services, advertising and marketing services, customer support services, and analytics services. Pursuant to our instructions, these parties will not and never sell your personal information other than the instructions given to them from us;
• Professional Advisors: Sometimes when we have some court orders, we may be required to share some personal information with our authorized professional advisors e.g. lawyers and accountants where doing so is necessary to facilitate the services they render on our behalf;
• Business Transfers: Should we be involved in a merger, acquisition, reorganization, financing, receivership, bankruptcy, dissolution, sale of all or a portion of our assets, or transition of service to another provider, your personal information may be shared in the diligence process with counterparties and others assisting with the transfer to a successor or affiliate as part of or following.
• Legal Requirements: Sometimes we may be directed by a court order to disclose your personal information for the Compliance and Protection purposes described above;

However, you reserve the right to stop the sharing of your personal information as directed by the privacy laws, please send us a message if you don't want your personal information to be shared with our authorized third party.

6. Data Retention

We will keep your Personal Data only for as long as we need it for legitimate business purposes and as required by applicable law. We will take reasonable steps to erase any Personal Data that we hold about you, where:

1. We no longer need the Personal Data for the purposes for which it was collected and we are not otherwise entitled to retain such data; and
2. We are not required or obligated by law, regulation or court order to retain the information.

If certain information has been provided to third parties in accordance with this Privacy policy, retention of that information will be subject to the policies of the relevant third party.

7. Children

Our services are not directed to children who are under the age of 16. We comply with the Children Privacy Protection policy. For this reason, we do not provide nor knowingly collect personal information from children under the age of 16. If you believe that a child under the age of 16 provided personal information to us please contact us and we will delete that information immediately.

8. Links To Other Website

Our site may contain links to third-party sites not owned or operated by us, (“Third Party Sites”), these third-parties help us in providing Accommodation or Travel services to our users. Please be mindful of the information you share with these sites. The information that you share with Third Party Sites will be governed by the specific terms of service and privacy policies of the Third Party Site you accessed. We do not endorse or review these sites. Please contact the Third Party Sites directly for information on their privacy practices and terms.

9. Security

We have put in place numerous technical, organizational and physical safeguards measures designed to protect the personal information of users. However, no online security measures are guaranteed. You agree that your use of the site is at your own risk.

10. Your Privacy rights and Choices

Under the EU GDPR regulations, you have the right to

• Right to update or correct
• Right to access your data
• Right to Delete your Data
• Right to Restrict the processing of your data
• Right to opt-out from receiving marketing emails: (direct marketing and/or "unsubscribe")
• Withdraw Your Consent
• Right to Complaint

Learn more about these rights, and find out how you can exercise your rights by sending us a message.

11. Changes To our Privacy Policy

Changes to this privacy policy may be made by us from time to time. In no event will these changes result in the degradation of any security measures designed to protect you from unauthorized disclosure.

12. Contact Us

To send us your questions, comments, or complaints or receiving communications from us kindly email us:support@tripovy.com